Frequently Asked Questions
We provide a FREE UK or EUROPEAN address for you to shop confidently with your preferred UK retailers.
We help you shop if the retailers don’t accept your credit cards.
We aim to answer all your questions.
How does Meykaya shop for me?
Just give us all the necessary product order information and we will make sure you don’t lose out on any discounts or offers.
When your orders arrive at our warehouse, we will notify you. Meykaya offers this as a paid service.
How do I make payment?
What product information do you need?
- Product name
- Model name/number
- Price (single item or pack)
- Unique product number
- Website link to product, online retailer or supplier
* give us as much information as necessary
What happens if I want to cancel my orders?
If you use Meykaya’s services to shop for you, you cannot cancel your orders after it has been placed with the UK retailers.
However, Meykaya will help to return goods according to the UK retailers’ return policies.
How am I kept up-to-date with my orders?
When your goods arrive with Meykaya, we will notify you immediately.
What if my goods are damaged on arrival?
You may be charged a fee for this service, so you are advised to find out about the returns policies of your preferred UK retailers before placing an order with them.
How long does delivery take?
We promise to deliver your goods within 7 – 10 working days, after receipt at our warehouse.
We work seamlessly with our logistics partner – netcargouk.com – to deliver an excellent delivery service.
Delivery rates will depend on the final destination in Nigeria.
How does Meykaya handle the storage process?
However, if there are delays, we will contact you to find out how to proceed with the order. If there are more delays, then storage charges may apply.
Can I collect my goods from your warehouse?
We allow customers to collect their goods from our Nigerian warehouse with prior arrangement and on producing the unique customer number.
We DO NOT allow customer collection from our UK warehouse, under any circumstances.
Refer to our Terms & Conditions for further information about our services